SHIPPING AND DELIVERY
During the checkout process, you’ll have the opportunity to choose from a variety of shipping options. The shipping rate and delivery time will vary based on the method you choose. Delivery options include:
EXPECTED DELIVERY TIMES
United Parcel Shipping orders are shipped directly to your location. Orders for in-stock products received by 2PM ET on business days (Monday through Friday, excluding holidays) are packed and shipped the same day. Items ordered after 2PM ET may ship the following business day (depending on UPS pick-up). We will do our best to process and ship orders the same day received, however all orders will be processed within 24 hours.
We currently offer three parcel shipping options:
Standard Ground: Your order is delivered to your shipping address one to five business days after processing (based on Standard UPS shipping times). Orders placed during the weekend will be processed and shipped on the first business day following the weekend.
Two Business Days: Your order is delivered to your shipping address two business days after it has been processed. Orders placed during the weekend will be processed and shipped on the first business day following the weekend.
Next Business Day: Your order is delivered to your shipping address the next business day after it has been processed. Orders placed during the weekend will be processed and shipped on the first business day following the weekend.
Note - Certain items may require additional time to ship. We’ll notify you via email of any shipping delays.
Orders placed for in-stock items with expedited shipping (2nd Day Air, Next Day Air) before 2PM ET will be shipped the day the order is placed. Expedited orders placed after 2PM EST may be shipped the following business day. We will do our best to process and ship orders the same day received, however all orders will be processed within 24 hours.
Factory-Direct Shipping allows us to offer more variety and value with the same level of service as if your purchase was shipped directly by H. Weiss Machinery & Supply. Items delivered via Factory-Direct Shipping are sent straight from the factory to your location at no extra expense. Expedited shipping is not always available for this option and shipping cut-off times may vary. Please contact us for any expedited shipping needs to ensure that shipping method is available to meet your needs.
Orders over 150lbs. are usually shipped via freight carrier. When a freight order is delivered, be sure to inspect your freight package using the guidelines below before accepting the delivery.
All freight shipments are curbside delivery unless otherwise noted and may have special unloading requirements.
There are certain items that are shipped via “truck freight” (common carrier or flat-bed, not UPS). The truck must be able to access the place of delivery. Truck freight companies do NOT require their drivers to unload shipments. An additional “Lift Gate” fee will apply if the driver unloads the merchandise. Lift gate service simply means that the freight is lowered to the ground. It is the customer’s responsibility to move the product after it has been lowered to the ground.
The shipping carrier will call and schedule delivery, at which time, you may request a “Lift Gate” (provided the weight and dimensions of the product fits the criteria for lift gate services) and arrange payment with the carrier for that service. Please contact us if you need help arranging truck freight deliveries.
Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the bill of lading at the time of delivery. Notify the carrier and H. Weiss Machinery & Supply immediately and we will assist you as fully as we can. Please retain a signed copy of the bill of lading for your records.
FREIGHT CARRIERS OFFERED
UPS 2nd and Next Day Air
Truck Freight Express
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.
SHIP TO LOCATIONS
H. Weiss Machinery & Supply ships to all United States addresses, including Alaska and Hawaii. H. Weiss Machinery & Supply also supports international orders to Canada and Mexico.
H. Weiss Machinery & Supply does not currently ship to locations outside of the United States except Canada and Mexico.
TRACK YOUR ORDER
You will receive a notification e-mail with your tracking number when your order has shipped. You can track your order and review your order details on the hweiss.com My Account page.
Note: The following guide lines apply to when a trace can be initiated on a shipment.
UPS - 10 working days after ship date.
Truck Freight - 10 working days after ship date.
ESTIMATE SHIPPING COST
H. Weiss Machinery & Supply displays your shipping costs during the checkout process. The rates depend on the weight of your package and the method of delivery you choose. For your convenience, H. Weiss Machinery & Supply has a shipping calculator tool available on our shopping cart page.
Our policies to have all packages signed for upon the time of delivery. A customer may waive this service by stating so in the “Special Instruction” field of the check-out page. Otherwise, this service will automatically be included. The reason we automatically include this service is to protect the customer and ensure their product gets delivered properly.